Discipline 01
Websites & Digital Experience
A site that looks like the business you are, and converts the traffic you already have.
Full website design and build, redesigns of sites that have aged badly, landing
pages, and the custom functionality behind them. Built to be measured from the
first day, because instrumenting a site after it ships is how organizations end
up with a year of traffic they cannot account for. Scope discipline is mandatory
here: this is the work most exposed to creep, so inclusions and exclusions are
stated up front and revisions are capped in writing.
- WebsitesDesign and build of a complete site, or a redesign of one that no longer represents the business. Content structure, page templates, and a build you can maintain.
- Landing pagesConversion-oriented page design and build, responsive implementation, and a performance budget that is met rather than aspired to.
- FunctionalityForms, booking and quote flows, integrations with the systems you already run, and the custom pieces an off-the-shelf template cannot do.
- MessageOffer structure and message hierarchy, informed by what the measurement layer shows about how people actually move through the site.
- InstrumentationTracking built in from day one. Form and thank-you flows that fire the right event with the right parameters.
- TestingBasic A/B setup where you have the traffic to support a conclusion. Where you do not, we say so instead of selling a test that cannot reach significance.
Definition of done
Live, responsive verified on real viewport sizes, performance budget met, every tracking event verified firing.
Discipline 02
Growth & Search
Search engines can find, crawl and understand your site.
We sell this as engineering, not as a ranking promise. The deliverable is
technical correctness: issues found, issues fixed, validation passing. What
that does to your position in a results page is influenced by a great many
things we do not control, and we will not pretend otherwise.
- Crawl and indexFull crawl and index analysis. Canonicalization, redirects and status-code hygiene. XML sitemaps and robots directives.
- PerformanceCore Web Vitals and rendering diagnosis, with the specific causes identified rather than a score reported back to you.
- StructureSite architecture, internal linking, and structured data implementation validated against the specification.
- RemediationIn the remediation tier, we make the fixes rather than handing you a list. Every claimed fix is verified live by re-crawl or validator output.
- Conversion analysisWhat happens to the traffic once it arrives, measured properly, because ranking for something that does not convert is an expensive way to be visible.
Definition of done
Every claimed issue reproducible from the evidence given. Every claimed fix verified live.
Discipline 03
Measurement & Analytics
You can trust your numbers, and stop paying for conversions you cannot see.
This is the discipline the rest of the firm is held to. Almost every marketing
problem presented to us as a strategy question turns out, on inspection, to be
a collection question. We build the layer that decides whether anything
downstream can be believed, including our own work.
- ArchitectureA measurement plan derived from the decisions your business actually makes, not from the metrics a tool happens to offer. Written down and handed over.
- ImplementationGA4 audit and correct configuration. Tag Manager container build. dataLayer specification. Conversion and e-commerce event tracking.
- AttributionCross-domain continuity, form tracking, and campaign identifiers that survive redirects and subdomains rather than being dropped silently.
- PrivacyConsent Mode v2 and privacy-compliant tagging. Measurement that stays correct under consent rather than quietly under-reporting.
- Server sideServer-side tagging, Meta Conversions API and Google Enhanced Conversions, where the case for them is real and not fashionable.
- ReportingDashboard build, data source integration, KPI definitions tied to outcomes, and a monthly written analysis that says what changed and what to do about it.
Definition of done
Every specified event verified firing in a live environment with correct parameters, documented with evidence. Not configured. Observed working.
Discipline 04
Automation & Operations
The repetitive work in your business stops consuming your team.
Deliberately contained. The demand and the margin here are the highest of
anything we do, and so is the potential to cause harm. The boundaries below
are not caution for its own sake. They are what make the service safe enough
to sell at all.
- DiscoveryWorkflow mapping and an automation opportunity assessment with hours-saved estimates you can check against your own experience.
- BuildImplementation on established platforms, with AI-assisted steps only where they are genuinely better than a deterministic one.
- ReliabilityError handling and failure alerting are mandatory scope, never an upsell. An automation that fails silently is worse than no automation.
- HandoverDocumentation and a walkthrough. You must be able to understand, operate and switch off what we built. We do not build dependencies we profit from.
Hard boundaries
- Nothing mission critical. No process whose failure stops your business.
- Nothing safety or compliance critical. No health, safety or legal decisions.
- No unattended irreversible actions. Anything that sends, deletes or transacts gets a human checkpoint.
Definition of done
- Runs correctly on real data through a full cycle.
- Including at least one deliberately triggered failure path.
- Your team has been walked through operating it.